Shipping & Returns

Returns Policy

You may return most new items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to any address in the United States using the US post office. When you place an order, we will ship the order within 24 hours of the purchase. There are two options to ship with us. We use the US post office, First class mail and Priority, each will calculate the rate for you with a $1.50 handling charge. If you need an order expedited quicker please notify us at support@cavossadesign.com to see if we can accommodate your needs.